UK Service Terms and Conditions for Man With Van St Johns

These Terms and Conditions set out the basis on which Man With Van St Johns provides moving, lifting, transport, and related vehicle-with-driver services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms in full. If any part of these terms is not acceptable, the customer should not proceed with a booking. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the person, business, or organisation making the booking or receiving the service.

Our services may include single-item transport, furniture moves, full or partial property moves, collection and delivery work, and related loading or unloading support. The scope of each job depends on the booking details provided by you and confirmed by us. These terms apply to all services unless we agree otherwise in writing.

The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. This includes item descriptions, collection and delivery addresses, access conditions, parking arrangements, and any special handling requirements. Failure to provide accurate information may affect pricing, timing, vehicle suitability, and completion of the service.

Booking Process

Bookings for man and van services are accepted subject to availability and confirmation by us. A booking request may be made by any agreed communication method, and no booking is considered final until we confirm it. The booking confirmation may include the service date, collection and delivery locations, estimated duration, vehicle type, crew size if applicable, and price or pricing method.

We reserve the right to decline a booking, amend a quote, or request additional information before confirming the job. This may happen where the item volume, access conditions, parking restrictions, or handling requirements differ from the initial description. If a confirmed booking later proves materially different from the information supplied, we may revise the fee, adjust the vehicle or staff allocation, or cancel the service if safe completion is no longer reasonable.

Unless otherwise agreed, the customer must ensure that all items are ready for collection at the agreed time. Delays caused by the customer, including late preparation, missing items, inaccessible premises, or incomplete instructions, may result in waiting charges, rebooking fees, or cancellation of the job at our discretion. We may also ask for identification, proof of address, or proof of authority to move certain goods where appropriate.

Payments and Charges

All charges for the Man With Van St Johns service will be made clear before or at the time of booking, where reasonably possible. Charges may be based on an hourly rate, a fixed quote, mileage, waiting time, congestion or access-related factors, the number of operatives needed, or the inclusion of specialist handling. Any estimate is given in good faith but may change if the job differs from the information originally supplied.

Unless stated otherwise, payment is due immediately on completion of the service. We may require a deposit or advance payment to secure the booking, especially for larger jobs, peak periods, or work involving third-party costs. Deposits are normally non-refundable where the customer cancels after the booking has been accepted, except where required by law or where we state otherwise in writing.

Where a customer fails to make payment on time, we reserve the right to charge reasonable recovery costs, interest, and administrative fees to the extent permitted by law. We may also retain goods lawfully in our possession until outstanding sums are settled, where this is allowed and where doing so is proportionate and lawful. Payment methods accepted will be confirmed at the point of booking or service confirmation.

Cancellations, Amendments, and Delays

Cancellations or changes to a confirmed booking should be made as early as possible. If you cancel with sufficient notice, we may, at our discretion, offer a refund of any amount paid in advance, less any non-recoverable costs we have already incurred. Short-notice cancellations may be charged in full or in part, particularly where we have allocated staff, reserved a vehicle, turned down other work, or begun travelling to the collection point.

If we need to reschedule or cancel due to circumstances beyond our control, such as severe weather, traffic disruption, vehicle breakdown, road closures, or safety concerns, we will seek to rearrange the service at the earliest practical time. We will not be liable for indirect losses arising from such events, provided that we take reasonable steps to minimise disruption. Any refund or rebooking outcome will depend on the circumstances and any costs already incurred.

Waiting time caused by the customer or by access problems may be chargeable. If the delay is excessive, or if completion becomes unreasonable within the booked time, we may treat the job as cancelled by the customer and charge accordingly. We may also leave the site if continuing would compromise safety, compliance, or the timely service of other customers.

Customer Responsibilities

The customer must ensure that the premises, items, and access routes are suitable for the agreed service. This includes making parking arrangements where needed, securing permission to enter relevant property, and ensuring that items can be moved safely. You must tell us in advance about narrow stairways, lifts, fragile items, heavy objects, long carries, restricted access, or any other factor that could affect the move.

You are responsible for packing, labelling, and protecting your belongings unless we have expressly agreed to provide packing or wrapping as part of the service. We do not inspect the contents of boxes unless required for safety or legal reasons. You must not include prohibited, dangerous, illegal, perishable, or unsuitable goods in the load unless we have specifically agreed in writing and the law allows it.

The customer must ensure that valuable, fragile, or sentimental items are appropriately identified and protected. We recommend that you retain important documents, keys, medicines, cash, jewellery, and similar items with you at all times. If you ask us to move items of unusual value or sensitivity, you remain responsible for declaring that fact before the service begins.

Liability and Insurance

We will take reasonable care when providing our van moving services, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for losses that are indirect, consequential, or outside our reasonable control.

Where we are handling goods, our responsibility is limited to loss or damage caused by our proven negligence. We are not liable for pre-existing damage, inadequate packing, inherent fragility, wear and tear, items not properly disclosed, or damage caused by the customer’s own instructions. If a claim is raised, you must notify us promptly and provide reasonable evidence of the loss or damage, including photographs where available.

Our total liability for any claim arising from a booking will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit is required by law. If goods are transported at the customer’s request without adequate declaration of value, specialist handling, or insurance arrangements, the customer accepts the associated risk. We may require specific terms for exceptionally valuable or delicate items.

Waste Regulations and Prohibited Items

Where our service includes removal, collection, or disposal of waste, you must ensure that the material is lawfully described and classified. We do not accept responsibility for waste that is misdeclared, contaminated, hazardous, or illegal. It is your duty to tell us in advance if the load contains items such as electrical equipment, paint, solvents, tyres, batteries, white goods, or other controlled materials. If special handling or licensed disposal is needed, additional charges may apply.

All waste services must comply with applicable UK waste legislation, including requirements relating to duty of care, transfer notes where applicable, and proper disposal through authorised facilities. The customer must not ask us to dispose of controlled waste unlawfully or to bypass any legal requirement. We reserve the right to refuse any load that appears unsafe, unlawful, or unsuitable for transport or disposal.

We may ask for reasonable information about the source, nature, and destination of waste where required for compliance. The customer remains responsible for ensuring that no prohibited items are included unless expressly agreed in advance and lawfully permitted. If we incur costs because waste was misdescribed, we may charge those costs to the customer, including disposal, cleaning, handling, or penalty-related expenses where legally recoverable.

Service Performance, Access, and Safety

We will perform the service with reasonable skill and care, using suitable vehicles and equipment where appropriate. However, the service may be affected by access limitations, loading conditions, vehicle size, and the information provided by the customer. If the agreed service cannot be completed safely, we may decline to proceed or may modify the work to a safe and practical alternative, subject to your approval where feasible.

The customer must ensure that the work area is safe and that any children, pets, bystanders, or hazards are managed appropriately. We may refuse to lift or carry items that appear unsafe, excessively heavy, unstable, contaminated, or otherwise likely to cause injury or damage. We may also ask the customer to remove obstructions or provide safer access before continuing.

Any estimated times for arrival or completion are approximate unless we have agreed a fixed time in writing. We will use reasonable efforts to arrive within the expected period, but road conditions, weather, loading complexity, and prior jobs may affect timing. Delays do not automatically entitle the customer to compensation unless caused by our breach of duty.

Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales unless another part of the United Kingdom has mandatory rules that apply by law. The courts with appropriate jurisdiction will have authority to resolve disputes arising from the service.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy immediately does not waive that right or remedy. We may update these terms from time to time, and the version in force at the time of booking will apply to the relevant service unless otherwise agreed.

By proceeding with a booking for Man With Van St Johns, you confirm that you have read, understood, and accepted these terms. These conditions are intended to provide a fair and practical framework for our moving and transport services while reflecting the rights and obligations of both parties under UK law.