Terms and Conditions
Man with Van St Johns Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Johns provides removal and related services. By making a booking, you agree that these Terms and Conditions will apply to all services we carry out for you. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
1.1 "Company" means Man with Van St Johns, providing man and van, removal, transport and associated services.
1.2 "Customer" means the person or business making the booking and any person on whose behalf the booking is made.
1.3 "Services" means any transport, removal, loading, unloading, packing, delivery, collection, storage, or associated services provided by the Company.
1.4 "Goods" means all items, property, and effects which are the subject of the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, governed by these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transport and delivery within St Johns and surrounding areas, as well as to and from other locations in the United Kingdom.
2.2 Any description of services, including estimated time frames and capacity of vehicles, is an approximation and does not form a guarantee, unless specifically confirmed in writing by the Company.
2.3 The Company reserves the right to refuse to carry any item that, in its reasonable opinion, is unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to the vehicle, equipment, personnel or to other goods.
3. Booking Process
3.1 The Customer may request a quotation by providing accurate information about the nature of the Goods, addresses for collection and delivery, access conditions, dates, times and any special requirements.
3.2 Quotations are based on the information supplied at the time of enquiry. Any alteration to the information, including changes to addresses, dates, times, parking arrangements, size or quantity of Goods, or access issues, may result in a revised quotation and additional charges.
3.3 A booking is only confirmed when the Customer has accepted the quotation and the Company has acknowledged the booking. The Company may require a deposit or prepayment to secure the booking, as notified to the Customer at the time of booking.
3.4 The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any discrepancies must be reported to the Company as soon as possible.
4. Prices, Estimates and Additional Charges
4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and the area of service.
4.2 Unless otherwise stated, quotations do not include congestion charges, tolls, parking charges, storage costs, packing materials, waiting time, or additional labour beyond what was originally quoted.
4.3 If the Services take longer than anticipated due to reasons beyond the control of the Company, including delays in access, waiting for keys, or additional Goods to be moved, the Company may charge additional fees at the agreed hourly rate or as otherwise specified.
4.4 If the Customer fails to properly inform the Company about restricted access, stairs, long carries, or other factors affecting the time or resources required, the Company may levy additional charges to reflect the extra work involved.
5. Payments
5.1 The Customer agrees to pay the charges for the Services in accordance with the quotation and any additional charges incurred under these Terms and Conditions.
5.2 Unless otherwise agreed, payment is due immediately upon completion of the Services on the day of the move. For some bookings, the Company may require full or partial payment in advance.
5.3 The Company accepts payment by commonly used methods, which will be indicated at the time of booking. The Customer is responsible for ensuring that they have an accepted method of payment available when payment is due.
5.4 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at a reasonable rate until payment is received in full, and to suspend or withhold any further Services, including delivery of Goods, until all outstanding sums are paid.
5.5 In the case of business or commercial Customers, the Company may issue an invoice, which must be paid within the stated payment terms. Late payment may result in additional charges and recovery costs.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The Company may apply cancellation charges as follows:
a) No cancellation fee if the Customer cancels more than 72 hours before the agreed start time, unless otherwise stated at the time of booking.
b) A reasonable percentage of the quoted price if the Customer cancels between 24 and 72 hours before the start time.
c) Up to the full quoted price if the Customer cancels less than 24 hours before the start time or fails to be present when the driver arrives.
6.3 If the Customer requests changes to the date, time or scope of the Services, the Company will use reasonable efforts to accommodate these changes but does not guarantee availability. Changes may result in a revised quotation or additional charges.
6.4 The Company may cancel or postpone the Services due to events outside its reasonable control, including severe weather, accidents, illness, vehicle breakdown, or other circumstances making it unsafe or impractical to carry out the work. In such cases, the Company will seek to rearrange the booking or provide a refund of any prepayment for Services not carried out, but will not be liable for any indirect or consequential losses.
7. Customer Responsibilities
7.1 The Customer must ensure that adequate and lawful parking is available at both the collection and delivery addresses. Any parking fines or penalties incurred as a result of insufficient or illegal parking instructions provided by the Customer may be charged to the Customer.
7.2 The Customer is responsible for ensuring that access to the property is safe, including clear routes free of hazards, and that any lifts or communal areas needed for the move are available for use.
7.3 The Customer must ensure that all Goods are packed safely and securely, unless the Company has expressly agreed to provide packing services. Fragile items should be clearly marked and properly protected.
7.4 The Customer must be present, or arrange for an authorised representative to be present, at the collection and delivery addresses throughout the move to provide access, instructions and to sign any relevant documentation.
7.5 The Customer must not ask the Company or its staff to perform any illegal acts, nor to move any items that are prohibited under these Terms and Conditions or under applicable law.
8. Excluded and Restricted Items
8.1 The Company does not carry hazardous, explosive, corrosive or flammable materials, including gas cylinders, fuels, chemicals or any items that are illegal or unsafe.
8.2 The Company recommends that high value items such as jewellery, cash, important documents, and irreplaceable items are transported personally by the Customer. These items are carried entirely at the Customer’s risk if given to the Company.
8.3 The Company may refuse to carry particularly heavy or awkward items if they cannot be safely moved with the available equipment and staffing, or if doing so would risk damage to property or injury to personnel.
9. Liability and Limitations
9.1 The Company will take reasonable care in handling Goods and carrying out the Services. However, the Company’s liability for loss or damage is subject to the following provisions.
9.2 The Company will not be liable for loss or damage arising from:
a) Goods that were not properly packed by the Customer.
b) Wear and tear, or pre-existing damage.
c) Deterioration of items that are inherently fragile or perishable.
d) Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of mishandling.
e) Damage to items that could not be moved safely due to their size, weight or construction.
9.3 The Company will not be liable for loss or damage where access is difficult or restricted and the Customer has requested that Goods be moved in circumstances where damage is likely, including manoeuvring furniture through tight spaces, narrow staircases or doorways.
9.4 Any claim for loss or damage must be reported to the Company as soon as reasonably possible and, in any event, within a reasonable period from the date of the Services. The Customer should provide photographs and a clear description of the issue.
9.5 To the fullest extent permitted by law, the Company’s total liability in respect of any single incident or series of connected incidents arising from the provision of Services shall be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the Services, unless a higher limit has been expressly agreed in writing.
9.6 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress.
10. Damage to Property
10.1 The Company will take reasonable care to avoid damage to walls, floors, fixtures and fittings during the move. However, the Customer must take reasonable steps to protect vulnerable surfaces, carpets and staircases where appropriate.
10.2 The Company will not be responsible for minor cosmetic damage to internal or external surfaces that may occur as a result of moving large or awkward items in confined spaces, provided that reasonable care has been taken.
10.3 Any significant damage to property allegedly caused by the Company or its staff must be reported to the driver on the day of the move and notified to the Company as soon as possible with supporting evidence.
11. Waste and Disposal Regulations
11.1 The Company is not a general waste disposal service. Any removal of waste, unwanted items, or materials for disposal must be agreed in advance as part of the Services.
11.2 The Company will only remove waste or items for disposal in compliance with applicable waste regulations and duty of care requirements. The Customer must accurately describe the nature of any items for disposal.
11.3 The Customer must not present for collection any hazardous or prohibited waste, including chemicals, asbestos, medical waste or any regulated materials. The Company reserves the right to refuse such items and to recover any costs arising from their presentation.
11.4 Where the Company agrees to take items to a licensed waste or recycling facility, the Customer is responsible for all related charges, which may be added to the agreed price.
12. Delays and Missed Appointments
12.1 While the Company aims to arrive at the agreed time, arrival times are estimates and may be affected by traffic, weather conditions or other factors beyond the Company’s control.
12.2 The Company will not be liable for delays or missed appointments caused by events outside its reasonable control. In such cases, the Company will keep the Customer informed and will endeavour to complete the Services as soon as reasonably possible.
13. Insurance
13.1 The Company maintains appropriate insurance cover in respect of its legal liabilities for the Services it provides.
13.2 The Customer is encouraged to maintain their own contents or business insurance to cover Goods in transit and any additional risks not covered by the Company’s standard terms.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the driver or team leader on the day where possible, so that concerns can be addressed immediately.
14.2 If the issue cannot be resolved on the day, the Customer should submit a written complaint to the Company with full details and evidence. The Company will investigate and respond within a reasonable time.
15. Data Protection
15.1 The Company will collect and use the Customer’s personal information only for the purposes of providing the Services, managing bookings, and handling payments and enquiries.
15.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties, except where necessary to deliver the Services or as required by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
17.4 The Company may update these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract.
